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FAQ

Ordering

Mixed-flavor boxes may be available depending on the quantity and flavors selected. Ask the bakery about current assortment options and any minimum quantity required for each flavor.

Yes. Mini cupcakes are available for parties, corporate events, weddings, and other occasions. Contact your preferred bakery for flavor options and minimum quantities.

Same-day availability depends on the desserts currently in stock. For specific flavors, quantities, or decorations, ordering in advance is recommended.

Yes, but placing everything in one order is recommended when you want coordinated flavors, colors, packaging, and pickup timing. Let the bakery know if multiple orders are connected.

Cakes

Yes. Batter ’N Icing creates cakes for birthdays, weddings, graduations, anniversaries, showers, gender reveals, baptisms, corporate events, and other celebrations.

Tiered cakes may be available for weddings, milestone birthdays, and other large celebrations. The number of tiers will depend on the design, serving requirements, and event setup.

Customer-provided toppers may be accepted depending on their size, weight, and material. Discuss the topper with the bakery before pickup so the cake can be designed to support it safely.

Yes. Simpler cake options may be available for customers who do not need a fully customized design. Contact the bakery to ask about current styles, sizes, and flavors.

Custom Cakes

Lead time depends on the cake’s size, design complexity, and the bakery’s schedule. Submit your request as early as possible, particularly for weekends and major holidays.

Custom cake pricing depends on the size, number of servings, flavors, fillings, design complexity, decorations, materials, and preparation time required.

Yes. Include your budget when submitting your request. The bakery may recommend a suitable size, finish, or simplified design that aligns more closely with it.

Available finishes depend on the requested design and the bakery’s decorating options. Discuss your preferred appearance, texture, and event conditions with the cake team.

Weddings

Yes. Share your invitations, floral references, color swatches, and other design details. These can guide the colors, textures, and decorative elements used on the cake.

Wedding tastings may be available by appointment. Contact the bakery with your wedding date and flavor preferences to ask about current tasting options.

Different flavors may be available for individual tiers, depending on the cake’s structure and selected combinations. Discuss your preferences during the planning process.

Delivery and setup may be available depending on the event date, venue, order size, and distance. Fees and availability must be confirmed when your order is finalized.

Corporate and Catering

Yes. Large dessert orders may be prepared for office meetings, employee celebrations, client gifts, product launches, conferences, and community events.

Logo decorations or edible images may be available for qualifying orders. Provide a clear, high-resolution logo and allow additional time for design preparation and approval.

Catering options may include cupcakes, cakes, and other bakery treats. Product selection and minimum quantities depend on availability and the needs of your event.

Include the event date, location, guest count, preferred desserts, quantities, theme, delivery requirements, setup needs, and estimated budget.

Pickup and Delivery

Another person may be able to collect your order if they have the customer’s name and order confirmation. Notify the bakery beforehand when possible.

Yes. Select your preferred location when ordering. Pickup location changes must be approved in advance because orders are prepared at the selected bakery.

Delivery may be available depending on your address, order size, date, and selected location. Contact the bakery to confirm the delivery area, fee, and scheduling options.

Delivery may be available for custom cakes, weddings, and larger catering orders. Availability and fees depend on the order, destination, timing, and setup requirements.

Dietary and Allergen Information

Batter ’N Icing may offer gluten-free products, but the bakery is not necessarily a dedicated gluten-free or nut-free facility. Cross-contact may occur where common allergens are handled.

Options may vary by product and location. Contact the bakery to ask about current availability and discuss your dietary requirements before ordering.

Yes. Tell the bakery which product and ingredient you are concerned about. The team can provide available ingredient and allergen information to help you make an informed decision.

Products may be prepared in shared spaces or with shared equipment. Customers with serious allergies should speak directly with the bakery before placing an order.

Payments

Accepted payment methods may vary between online orders and in-store transactions. Review the checkout options or contact your selected bakery for current details.

Advance payment or a deposit may be required to reserve the date and begin production. Your order is not confirmed until the required payment has been received.

No. An inquiry does not reserve a date. Your order is confirmed only after the bakery approves the details and receives any required deposit or payment.

Changes, Cancellations and Refunds

Changes may be possible when requested at least 72 hours before pickup and when the production schedule allows. Major design, flavor, quantity, or date changes may affect the price.

Contact the bakery immediately if you need to cancel. Eligibility for a refund or credit depends on the notice provided and whether ingredients, decorations, or production work have already been committed.

Refunds are reviewed according to the type of order, timing of the request, and work already completed. Customized items and deposits may be nonrefundable once production has begun.

A pickup change may be possible with sufficient notice, but it must be approved by the bakery. Orders cannot automatically be transferred between Danville and Pleasant Hill.

Storage and Serving

Keep cupcakes in their closed container in a cool, dry place away from heat and sunlight. Refrigeration may dry them out unless the bakery provides different instructions for a particular flavor or topping.

Cupcakes are best enjoyed as close to the pickup or delivery date as possible. Follow the storage instructions provided with your order for the best flavor and texture.

Keep the cake level and follow the bakery’s instructions. Cakes with temperature-sensitive fillings or frostings may require refrigeration, while other cakes may be kept briefly in a cool room.

Remove all non-edible toppers, supports, wires, picks, and decorative accessories before cutting or serving. Ask the bakery if you are unsure which elements are edible.

Locations and Hours

Selections may vary between Danville and Pleasant Hill based on inventory, demand, and production schedules. Contact your preferred location to confirm availability.

Holiday hours may differ from regular business hours. Check the website, social media pages, or call the bakery before visiting during a holiday period.

A selection of desserts may be available for walk-in purchase, but flavors and quantities can sell out. Advance ordering is recommended when you need a specific item.

Hours may differ between the Danville and Pleasant Hill locations and may change during holidays. Check the Locations page or call your selected bakery before visiting.

For the Danville bakery, call (925) 965-0333. For the Pleasant Hill bakery, call (925) 332-7212. You can also use the website’s contact form for general questions, custom orders, catering, or event inquiries.